Reasons to update your account information
Three reasons to update your account information
- Legal Requirements:
The requirements of the money laundering regulators require financial institutions/ Credit Unions to maintain valid information on all members.
Even if your personal information has not changed it must be kept updated.
- To Keep You in The Know:
Jannou will share vital information, notices, announcements, or special offers with you from time to time. Keep your contact and postal information up to date to ensure you don't miss out. For example, when a branch is forced to close temporarily, we will send an email to the members who are most likely to be affected. We cannot keep you informed about changes if you haven't updated your information recently.
- To Keep Your Account Safe:
While our preventive systems are always changing and improving, new threats might emerge. Our ability to swiftly contact you our member in these situations, allows us to combat and quickly respond to questionable transactions.
Whether it's calling or texting you to verify a transaction. Current contact information allows us to reach you when it counts the most.
How to Update your Account Information
The following documentation should be submitted in branch, via email to info@cscreditunion.org or the secured messaging platform.
- Two forms of government-issued picture identification (National ID Card, Passport, or Driver's License)
- Proof of Address bearing your name, service address and dated no older than (3) months (utility bill-WASCO, LUCELEC)
- Completed Amendment form which can be found on our website. www.jannou.org.
For more information call:452-4807 or email info@cscreditunion.org
FAQ’s
- If my information has not changed do, I still need to update my account?
Although your information has remained the same, we need confirmation that it is up to date. This will also assist us in updating your picture identification documents on our system also additional paperwork, such as a proof of address, may be required from you. A utility bill from the last three months can be used as proof of address.
- If I recently became a member of Jannou Credit Union, would I need to update my information?
You are not required to update your information if you opened your account within the last six months and none of the information provided at that time has changed. If any information, such as employment or home address, has changed, the current information should be submitted.
- How can I update my account information if I am living overseas?
Overseas members can update their account information by sending the requested documentation via email or secured messaging platform. Documentation should include the completed and signed amendment form, two forms of valid photo identification, where one should be a passport and another valid government issued ID. Any other requested documentation that might be needed such as birth certificate, marriage certificate etc must be notarized. The information can be emailed to info@cscreditunuion.org and the form can be found on our website: https://jannou.org/document-categories/4
- Do I still need to update my information if I recently applied for a loan and submitted proof of address and contact information?
Once any information submitted differs to what was previously on your account, your information would need to be updated.
