Online Banking Q&A
How to bank from anywhere at any time
Are you new to digital banking? Learn how to get started by reading this Q & A , to be able to bank safely anytime, anywhere.
We have no choice but to discover noncontact methods of conducting business as a result of this pandemic. We at Jannou Credit Union realized how critical it was to introduce this product and improve our technical capabilities.
Our digital service has provided a safe and efficient way for our members to manage their funds from the comfort of their own homes.
Some of your frequently asked questions are answered below.
Q. What exactly is it, and is it right for me?
A. Digital banking is using your phone or computer to conduct a range of financial transactions. It really is just a means for our members to keep track of their finances online. Everyone can benefit from our digital services. All you need is an email address and a device with internet connectivity to get started.
Q. How easy is it to use and is the sign-up process difficult?
A. We have noticed that many people have trouble signing up and believe that using online services is tough. We recognize that it is a new product, and we are all nervous about trying something new. We promise you that it is not. Signing up and using the app can be simple once your information is updated and you follow the instructions. If you are still having trouble, you may watch this instructive video https://bit.ly/3uJWKv4. There is a detailed step-by-step tutorial on enrolling there.
Q. I signed up using my desktop, but I would like to start using the mobile app. What do I need to do?
A. Banking on your smartphone app is very similar to banking on a computer. First and foremost, you must determine whether you will utilize your smartphone, iPad, or tablet. To get the app, you must go to the app store and search cscuhome.
After you have downloaded the app, you will need to sign in with the username and password you are currently using. Please keep in mind that you will be asked to answer one of your security questions. Ensure you answer this question the same way you did when you originally signed up. It is important to note that it is cap sensitive.
Q. Can I transfer funds to someone else or to another financial institution?
A. You certainly can! Simply log onto our online services and send us a secure message with all the necessary information. Simply submit your request, and you will hear back by the end of the business day.
